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CUSTOMER IS RIGHT
April 24, 2012 - Larry DeHays
THE CUSTOMER IS ALWAYS RIGHT, EXCEPT:
A guy walks into a bar carrying a cooler of beer. He tells the bartender to serve him one of his own beers as he needs them, and has a seat on a bar stool. Wait, I got that wrong, it was a guy going into a garage carrying his own spark plugs and telling the mechanic to install them. A patient tells the doctor that he just doesn’t feel right. He can’t explain it, but he knows it isn’t the way he used to feel. Can’t he just give him something? Someone tells their mechanic that their car just isn’t running right, and sometimes makes a strange sound, but not lately. How much is this going to cost? A patient goes into a doctor’s office and announces that they want a shot of antibiotics, and they know the price from a Canadian pharmacy. No, they don’t want an examination first. A driver tells his mechanic that he wants a new oxygen sensor installed, for the K-mart price, and their brother-in-law has already diagnosed it. A patient wants his money back from a doctor because he did not get better after the office call and treatment. A driver wants his money back because his gas mileage did not improve after the tune-up. A driver notices a problem with his car, and accuses the last mechanic who worked on it of causing the new problem. This may be unique to the car repair business. A man eats a lot of junk food, smokes, drinks heavily and doesn’t exercise, and then blames his weight gain on “a bad thyroid, or genetics or something”. Maybe he’ll sue McDonalds, or somebody else. A lady drives fast, brakes hard, doesn’t have time for oil changes, spends nothing on the car until it breaks down, then does the minimum required, and gripes about the “lousy” car. She tells the mechanic to “just patch it up” and get her back on the road. A mechanic discovers that a car’s brakes are shot, ready to fail completely at any moment. The owner refuses to have it fixed because the car isn’t worth much. He apparently feels that parts and labor should be cheaper for old cars than for new cars. He drives away in it. If you recognize yourself in any of the above, you may not get the point. If, however, you get the point, then you may be a customer who “is always right”. So choose sides, and let’s play the game. The adage could be true for you. Or not.
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